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Navigating the Healthcare System

by Kari Hoback

October 12, 2023

Navigating the healthcare system can be confusing and time-consuming for employees and their families.  Member advocacy programs help people make better decisions about their care by combining proactive guidance, a streamlined experience, and compassionate service.

What can a healthcare advocacy program do?

  • Find a high quality, low cost provider (doctor and/or facility)
  • Provide cost estimates and comparisons of multiple providers
  • Facilitate connection with a virtual care provider
  • Book an appointment
  • Answer questions about benefits and how they work
  • Review medical bills and compare them to the Explanation of Benefits from the health insurance plan
  • Explain medical savings accounts, such as HSA, FSA, and HRA
  • Identify ways to save on prescription medications
  • Help manage a new diagnosis or ongoing condition

Providing employees the help they need, when they need it, leads to greater benefits satisfaction, improved wellbeing, lower healthcare costs, and greater engagement at work.

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